Can I Return My Kitten?

We reserve the right to amend our terms and conditions as circumstances change. You will be provided with a copy of our terms and conditions when you obtain a quote or invoice and that version will form the basis of your contract with us. If that document differs from anything on this website then that document takes priority.

For UK/EU/International
Kittens are Bespoke (each is unique) and are Perishable (their value drops over time), therefore there is no "cooling-off" period and no refunds are payable should you change your mind and wish to withdraw from the purchase.

Should we withdraw a kitten before it is released to you due to you being in breach of our Terms & Conditions or our Bullying & Harassment Policy then payment refunds are subject to review and are processed within 30 days.

Should we withdraw a kitten before it is released for any reason other than a violation of our Terms and Conditions, then you will be offered either a 100% refund of whatever you have paid to date or the option of another kitten.

No contract exists between you and us, for the sale of an animal, until we have accepted your order and issued you confirmation sales contract in writing by email. This email will include:

1. The date of the order
2. Your address
3. Details of the kitten
4. The price of the kitten (and acknowledgement of Early Bird terms, should these apply.)
5. An overview of the delivery method

Early Bird Deposit Refund
We may offer an Early Bird scheme where we allow the choice in a litter before they are released for sale and the reservation fee to be refunded within a time period if we can not fulfil this. 

We aim to provide options on your explicit choice for a kitten within a 6-month window. Should we be unable to fulfil this then your Early Bird deposit will be fully refunded, or put towards another kitten of your choosing. This will be explicitly mentioned in your order confirmation email if applicable.

When the Cat Leaves Us
We do not take liability for pets once they have left our premises.

Cats travelling within the UK will have been health checked by our vets before each vaccination.

Cats travelling overseas will have seen 3 independent vets/veterinary organisations that have confirmed that they are fit to travel. 

Once the Pet is with You
Under our terms, you can not re-sell the kitten or change its ownership without our permission.

Pet Ownership
The ownership of the animal remains with the main care provider, Belle Ayr Ltd. until the animal is resident with the new owner. Transfer of ownership is deemed to occur when the new owner is in possession of the animal and has its vaccination card / other appropriate documents. 

Active cats are liable to a separate contract of transfer of ownership.

Note
Further information about all our services and advice to new parents can be found in the services, FAQ and articles sections of this website.